FAQs

Frequently Asked Questions:

Here are some common questions about ordering cakes, delivery, and our services at CebuCakeShop.com:

Q1: How can I place an order?
A1: You can order directly on our website or contact our customer support for assistance.

Q2: Do you deliver cakes nationwide?
A2: Yes, we provide delivery across the Philippines.

Q3: Can I customize my cake?
A3: Absolutely! Choose your preferred design, flavor, and message.

Q4: How do I track my order?
A4: Use the Order Tracking page with your order number for real-time updates.

Q5: What payment methods do you accept?
A5: We accept major credit/debit cards, GCash, PayPal, and bank transfers.

Q6: How long does delivery take?
A6: Standard delivery takes 1–3 business days, depending on your location. Same-day delivery is available for select areas if orders are placed early.

Q7: Can I request a specific delivery time?
A7: Yes! You can choose your preferred delivery date and time during checkout.

Q8: Do you offer refunds or cancellations?
A8: Orders can be cancelled or refunded under certain conditions. Please contact our customer support immediately for assistance.

Q9: Are your cakes fresh and handmade?
A9: Yes! All our cakes are freshly baked and handcrafted with high-quality ingredients for the best taste and presentation.

Q10: Can I include a personalized message with my cake?
A10: Of course! You can add a custom message during checkout to make your gift extra special.